Bay View Roofing: Experience Excellence & Reliability

"I know my review is much longer than most but I wanted to give you a more detailed experience you will have have if you choose Bay View Roofing. I am the type of person who thoroughly researches and goes through a series of steps before I engage services I need. I also ran a 80 person electrical and mechanical contractor company many years back as a serial entrepreneur. Brian and Bay View Roofing was referred to me by next door neighbor who has been remodeling his house for years, which provided credibility when he referred them. I had already talked with other roofers before meeting with Brian, the owner. Brian immediately struck me as person who is very authentic and honest. But there was still the questions of competency, professionalism and price. Of all the roofers I spoke with, he was the most thorough evaluating what was needed, which begin to answer the question of competency. He also provided me with most thorough and detailed estimate that began to address his professionalism. Unfortunately, I needed to put the roofing job on hold for a year because the funds I had ear marked were needed elsewhere. I called the following to year to re-affirm his earlier evaluation and estimate. We agreed on price, type of roof and scope of work. Brian was very flexible in working with me in how I wanted to structure the financing, which I deeply appreciate. I was also planning to have the house painted after he completed their work and then have a house appraiser come out for second mortgage. There was a tight schedule between the three events so I reaffirmed in an e-mail their schedule dates. There was some confusion around the staring time, which was the first possible break in professionalism around communication? Brian quickly took responsibility for his part in the miscommunication and made the necessarily adjustments. How someone handles themselves when things go wrong is a good predictor how the project could go. There is maxim in business too under promise and over deliver. That is what Brian does! Besides finishing the job in half the time projected, he did a series of jobs that were not in his original quote and he either did not charge me for or threw in his labor for free and I paid the material cost. Construction people can often be very competent but not very professional in keeping there word and/or adjusting to needs of a customer. Brian does both well. I strongly recommend when you are considering a roofer, at a minimum, meet with them and experience their competency, professional and the competitive pricing that I experienced. An additional note, a neighbor across the street was so impressed their job, he asked me for their name and number and met with them the following week!"